RETURNS AND CANCELLATION
Furniture: All our furniture is made to order and takes around 10 - 12 weeks. An exact time can be given if you telephone Kent and London when placing your order.
Cancellation for any furniture items that are ordered upon your request, are at the discretion of Kent and London and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.
WHAT IF I WISH TO RETURN MY ORDER?
Furniture ordered at your request: For all furniture, goods cannot be returned or exchanged unless faulty.
Homewares bought from stock: Under the Distance Selling Regulations, if you buy items from stock online or by phone (this applies only to Homewares, not Furniture, which is all made to order), your consumer rights entitle you to a full refund if you request one in writing within 7 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.
Homewares: For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Kent and London. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 7 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.
WHAT IF THE GOODS ARE FAULTY?
In the unlikely event that your goods are faulty, please contact us on 01227 27 55 00 or email firstname.lastname@example.org
This does not affect your statutory rights.